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At NXCESS Motorcars the customer always comes first. Whether you visit us for a test drive or to browse our inventory, you can always feel at home at NXCESS Motorcars. But just what is it like to shop at NXCESS Motorcars? Who better to tell you than our customers themselves? We encourage you to browse reviews from NXCESS Motorcars customers and hope you will consider leaving a review of your own once you have been in to see us. Thank you in advance for taking the time to do so!

9 Reviews

5 out of 5 stars

5 star

402

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1 star

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Frances Hawkins 21 May 2021

I had been looking online for a Range Rover Sport with decent miles for quite some time up to 500 miles away from Austin, Tx. I found one at this dealership and called right away. Stanley answered the phone on the first ring with a smile in his voice. He confirmed the availability of the vehicle, an...swered some questions I had, and we got the transaction started immediately. Because we were having inclement weather I could not get down to Houston for a couple of days. Stanley ensured he would prepare the vehicle and keep it protected under covered parking until I got there. I got there 2 days later and found the vehicle under the covered parking, cleaned, and gassed up just as Stanley promised, he even had the windshield wipers replaced to ensure my rainy ride back home was safe! After inspecting the vehicle and completing a very exciting and positive test drive, we completed the transaction in about an hour and I was back on the road to Austin in my beautiful new Range Rover. Stanley was extremely professional and knowledgeable about the vehicle and the process, as was Nicholas in the finance office. Thank you Stanley for all of your efforts assisting me with purchasing my vehicle over the internet!! You did a great job! I always give one less star from perfect only because I feel there is always room for improvement. Show more

4 rate

Joseph Nuthals 20 Aug 2020

Omar was fantastic to work with. Answered all of my questions quickly. I purchased the car from out of state so I didn't see it in person. A few issues were not disclosed. The engine was making a noise but thankfully it was still under warranty. It needed rear tires with only 16,000 miles on t...he odometer, there was a chip in the windshield and the interior smelled like smoke. The car was not detailed and the previous owners things were still in the glove box and trunk. They did however address some of the paint issues before it was delivered. Show more

4 rate

Kiesha Wicks 08 Feb 2020

I had a wonderful experience with Tan. He was very willing to answer all of my questions and send me pictures of new arrivals I was interested in before the pictures were online. Additionally, he sent me Carfax reports and inspection paperwork. The only thing I didn’t like is that knowing when the... new arrivals would come back from service at the dealership was unpredictable and led to other cars I was interested in looking at being sold before I could get there. Since it was a 3 1/2 hour drive for me, I wanted to be sure all vehicles of interest were available to look at before making the drive. One even sold as I was enroute. Luckily, I was able to get a car (Maserati) that I love. We were in and out in about 90 minutes and Tan was great to work with. I would definitely buy from them again!! Show more

4 rate

Scott Hancock 22 Jan 2020

Omar was great! Cars are clean and they were willing to deal. Little issue with the "detail" but I didn't have time to let them redo as a buyer from out of town. Great experience overall. I would definitely buy from Nxcess again.

4 rate

Giselle A., Houston, TX 15 Jan 2016

I have to say, this was the most pleasant of all my stops while shopping for a used car. When I walked into the showroom here, I felt a little intimidated since I hadn't been referred by anyone or called ahead for an appointment. I walked up to the reception desk and greeted the not-so-friendly ...receptionist. She didn't smile or ask me how I was doing, but she did say "Can I help you?" ?? And she pages a salesperson to the showroom to help me.Enter Ivan. This salesman made up for any chilly reception. He was friendly, polite, and a gentleman from start to finish. Took me out to test-drive the car I was interested in, and impressed me with his extensive knowledge of cars the whole time. He was cracking light jokes in between explaining facts about the car...I've never been as impressed with a salesperson. It is a big dealt for me that as a girl, I felt no pressure of the "sleazy salesman" type. I would recommend anyone used-car shopping to head over to Nxcess Motorcars and ask for Ivan. I'm still deciding between the car I test-drove, and an SUV. But it was a clean car, very nice showroom, and the nicest car-shopping experience I've ever had. Including having once shopped for a new Toyota at a dealership. Hands down. Show more

4 rate

David Yim 20 Nov 2014

Just bought 2009 Lexus GS. Hassle free pricing. Ivonne was awesome. !!! Ask for Ivonne. She will take care of you. Financing was very easy. Suzette will do everything in her power to get the rate you are looking for...

4 rate

aggiegirl12 10 Oct 2014

Very important to do a thorough check on the used vehicles, customer service and the management was great. I would definitely buy a car from here again

4 rate

EbonyW 09 Apr 2014

My husband and I was treated with respect and the salesman was very knowledgeable of the vehicles. He helped us pick out my new dream car.

4 rate

Chase Sloan 09 Jan 2014

In about Oct of 2013 we purchased a BMW 550i from Nxcess. Tim was the Salesman and Juan Carlos was the manager. I loved the car however about one/two months after the purchased I noticed the car was leaking a lot of oil. My warranty didn't cover the repairs and I voiced my concerns. I believe in cus...tomer service and how you treat your clients, AFTER they buy from you. Juan Carlos made a decision to help find a solution to getting the repairs resolved, he placed me in a loaner car (which Tim picked me up in) and repaired the leaks. A lot is said about how a business treats you after they've gotten your business. I believe that Juan Carlos and Tim took a bad experience and made it a positive one. That's what's important to me. That's customer service. That's what makes me recommend people to them because even though they are not perfect they have demonstrated that they make a wrong right. I believe that's the most you can ask of a person. Show more

4 rate

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